Testimonials

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Thanks very much for your help today.  I have add a very pleasant experience doing business with you and appreciate you working with me on the travel issues I have.

There was one other item I forgot to mention though, which is to ask for you to give the installation manager my compliments for the two installers who came out to set the new units up.  Jeff Beam and John Hill have to be two of the best service/installers I’ve had the pleasure of working with in a post sales experience.

• I’m a neat freak, and when I asked them as they pulled out one unit if they could work on another while I vacuumed and cleaned up a bit, Jeff’s reply was “no need, we’ll clean up back in there as part of setting up the new stuff”. I have had more than my fair share of appliance service and installation experience and can assure you that is NOT an attitude I have often encountered!
• The new dishwasher required an outlet and so I was expecting a quick and dirty box nailed just barely out of the way somewhere, but instead John cut out a section in the cabinetry so that it could be flush mounted like it was always there just waiting
• I had issues with the last appliances leaking and messing up the finished basement ceiling below, and these two gentlemen seemed just as concerned things were done to minimize future mishaps as I was. They applied a bubble level to every appliance to ensure optimal performance, and when the dishwasher wasn’t exactly flush on one side they pulled it completely out to move the obstruction (a copper water line which ran to the ice maker)
• I travel a lot, and so as a matter of practice I make sure I understand where cut off valves are, how things are piped, electrical, etc because if my wife should ever call I have to be able to explain what she should do should I not be home.  Both John and Jeff patiently answered all my questions, and politely put up with my over-the-shoulder watching so that I knew how things were set up.

I pay attention to the little details both professionally and in my home, and found it very refreshing to know that there are some others out there who also obviously take pride in the work that they do. Please extend my thanks to them.

Sincerely,

Brannon