Troubleshooting
Need a quick fix? Check the list below for troubleshooting documentation that may help you avoid a service call.
Fireplaces
DRAFT / COLD AIR- Close damper when not in use
- Optional glass doors can reduce draft
- Light pilot light if equipped
- A direct or B-vent fireplace can cool the room if the pilot is not lit depending on the outside air temperature
Woodburning Fireplaces
(Click here for proper use, maintenance & safety information for woodburning fireplaces)
- Check cut off valve - either outside next to the chase or in the basement, crawlspace or mechanical room
- Clean the burner bar orifice with a paper clip
- Make sure the damper is open and the flue is not obstructed
- The correct lighting procedures may not have been followed - refer to fireplace manual
- The flue may be too short
- Improper termination height
- No grate or improper size grate - should be 2/3 the width and 1/2 the depth of the box's interior dimensions
- It may be too hot outside - the idea temp is 50 degrees or below
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Need to know model & serial numbers to order replacement refractoryCustom cuts may be available if a replacement is not
Gas Fireplaces
Is your pilot light out? Learn how to light the pilot light on your gas fireplace here.
Surrounds
MARBLE USE & CAREGarage Door Operators
Some steps to help you identify and isolate your garage door operator woes:
- Check the power. Is the operator plugged in? Has a breaker been tripped? Do you need to replace the batteries in your remote?
- Is the operator trolley latched to the door (if not, you may have discovered your problem)? If so, disconnect the door from the operator by pulling the emergency release (red handle, attached to rope and latch) down and releasing the latch.
3. DOOR WON'T GO UP: Once the operator and door are disconnected, try and lift the door manually. If the door is hard to lift or very heavy then the problem may be the springs, rollers or hinges rather than the operator itself. If the door is easy to lift, you should reconnect the door and try operating again.
3. DOOR WON'T GO DOWN: Once the operator and door are disconnected, press the button to see whether the lights flash. Also, check that the door's photo eyes are unobstructed and correctly positioned (sunlight, items dangling from the bottom of the door and ill positioned eyes can set off the safety feature and prevent the door from going down.
LIFTMASTER OPERATOR PROGRAMING ASSISTANCE
WAYNE DALTON OPERATOR PROGRAMING ASSISTANCE
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