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  • Wood-burning Fireplaces Assistance

    Helpful Tips

    • Close damper when not in use
    • Optional glass doors can reduce draft
    • Light pilot light if equipped
    • A direct or B-vent fireplace can cool the room if the pilot is not lit depending on the outside air temperature

    Proper Use & Maintenance of wood-burning fireplaces

    Initial Lighting Procedures

    1. Be sure fireplace grate is pushed to the back of the fireplace.
    2. Check the fireplace damper to be sure it is completely opened.
    3. Clear all ashes from the top of the burner box of gas starter if your unit has that option.
    4. Strike a long match or use a long lighter and hold the flame near the burner box before turning the gas on. This will eliminate the build-up of gas and risk of sudden combustion.
    5. Burn the gas starter for approximately 4 minutes to warm the flue and create a positive draft before loading the fireplace with wood.
    6. If no gas starter-twist a sheet of news paper and light it, holding it as high up in the fireplace as possible. Once the smoke is being drawn up the chimney, slowly move the burning paper down and use it to ignite the kindling.
    7. THINK SMALL-start with wood like you are building a campfire.

    Curing

    1. After warming the flue, place dry, seasoned hardwood, such as oak or hickory, on the fireplace grate.
    2. The first five fires should be relatively small. That is, only one or two logs maximum, to allow the firebrick in the unit to cure. Only after curing the firebrick is your unit ready for standard use.
    3. Be sure not to build excessively large fires and never burn pine, building scraps, garbage, or composite logs. Any of these can cause excessive creosote build-up and accelerate deterioration of the firebrick.

    Standard Use

    1. Over time, hairline cracks will develop in the firebrick. This is normal and does not affect the safety or operation of the fireplace. If the brick begins deteriorating, it is available as a replacement part.
    2. Glass doors are available for your fireplace and are highly recommended. Their use prevents valuable heated air from escaping up the chimney as the fire is extinguished. They will also prevent sparks from damaging your carpet.
    3. Be advised that a specific set of doors has been tested and approved by the manufacturer for your fireplace and only that model should be used. Any other model could restrict air flow around the unit causing it to overheat and becoming a fire hazard.

    Fireplace Safety

    Keep Fireplaces Clean

    1. Have your chimney inspected and cleaned annually by a certified chimney specialist.
    2. Clear the area around the hearth of debris, decorations and flammable materials.
    3. Always use a metal mesh screen with fireplaces. Leave glass doors open while burning a fire.
    4. Keep air inlets open, and never restrict air supply to fireplaces. Otherwise you may cause creosote buildup that could lead to a chimney fire.

    Safely Burn Fuels

    1. Never use flammable liquids to start a fire.
    2. Use only seasoned hardwood. Soft, moist wood accelerates creosote buildup.
    3. Build small fires that burn completely and produce less smoke.
    4. Never burn cardboard boxes, trash or debris in your fireplace.
    5. When building a fire, place logs at the rear of the fireplace on an adequate supporting grate.
    6. Never leave a fire in the fireplace unattended. Extinguish the fire before going to bed or leaving the house.
    7. Soak hot ashes in water and place them in a metal container outside your home.

    Protect the Outside of Your Home

    1. Stack firewood outdoors at least 30 feet away from your home.
    2. Keep the roof clear of leaves, pine needles and other debris.
    3. Cover the chimney with a mesh screen spark arrester.
    4. Remove branches hanging above the chimney, flues or vents

    Protect the Inside of Your Home

    1. Install smoke alarms on every level of your home. Test them monthly and change the batteries at least once a year. Consider installing the new long life smoke alarms.
    2. Provide proper venting systems for all heating equipment.
    3. Extend all vent pipes at least three feet above the roof.

     

    Troubleshooting

    NO GAS AT BURNER BAR

    1. Check cut off valve - either outside next to the chase or in the basement, crawlspace or mechanical room
    2. Clean the burner bar orifice with a paper clip

    SMOKING BACK INTO ROOM

    1. Make sure the damper is open and the flue is not obstructed
    2. The correct lighting procedures may not have been followed - refer to fireplace manual
    3. The flue may be too short
    4. Improper termination height
    5. No grate or improper size grate - should be 2/3 the width and 1/2 the depth of the box's interior dimensions
    6. It may be too hot outside - the idea temp is 50 degrees or below

    BROKEN REFRACTORY

    1. Need to know model & serial numbers to order replacement refractory
    2. Custom brick may be cut if original brick is not available.
  • Gas Fireplaces - How to Light Your Pilot Light

  • Surrounds

    Marble Use & Care Guidelines

    Marble is a natural material and each set has its own unique characteristics.  Marble sets with visible veining are not considered a damaged or defective product. Color variations are normal and also will vary from set to set.

    DO’S and DON’T’S

    • Do NOT stand on marble hearth.
    • Do NOT stack firewood on marble hearth.
    • Do NOT place potted plants on hearth as weight may crack marble and water overflow may stain.
    • Do NOT drop fireplace tools or firewood on your hearth as it may crack the marble.
    • DO use a coaster under soft drinks, coffee, fruit juices and any alcoholic or acidic liquids. Any liquid may stain marble. Even a sweating water glass left out overnight may imprint the stone with a water ring impression.
    • DO blot up spills immediately to prevent staining..
    • DO use steel wool and mild soap to clean crevices. An S.O.S. pad can be used lightly but may scratch black marble.
    • Do NOT use products that contain vinegar, lemon juice, ammonia or alcohol to clean your hearth. Nor should you use cleaners that contain acids such as bathroom cleaners, grout cleaners, tub & tile cleaners, Windex or abrasive cleaners such as Soft Scrub.

    CLEANING MARBLE

    1. Dust surface with clean cloth and then use only a mild liquid detergent like Dove with warm water on a soft, damp cloth.
    2. Rinse thoroughly with clean water and dry with a soft cloth.
    3. Once cleaned, you may apply polish recommended for marble surfaces.

    POLISHING MARBLE

    A good quality marble wax will minimize water spotting and prevent penetration of stains. A wax also enhances natural color and provides a high polished sheen.  Super Diamond Wax is recommended; black for all black marbles and white for all other marble types.

    1. Apply wax in a circular motion with a clean dry cloth and allow a light haze to form.
    2. Wipe off wax with a steel wool pad and buff until a high polish occurs.
    3. Repeat process if a higher sheen is desired.
    4. Do not allow wax to dry for more than a few minutes as it will be difficult to remove.

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